Refund & Billing Adjustment Policy
Transparent rules governing trial mandate verification charges, monthly & annual subscription refunds, and SAC 998314 GST Credit Notes.
1. 14-Day Trial & Authentication Charge Refunds
If your selected plan includes a 14-day free trial backed by a UPI AutoPay or card mandate, the subscription renewal fee is not billed until the trial period expires. Any nominal ₹1–₹5 verification debit initiated by Razorpay/your issuing bank strictly to authenticate a future-dated mandate is automatically refunded or voided according to banking/NPCI settlement timelines (typically 1–5 business days depending on your bank).
2. Monthly Subscriptions
Monthly subscription fees paid upon renewal or immediate activation cover the active monthly cycle and are non-refundable once the cycle has commenced, except in the case of verified duplicate charges or verified unauthorized gateway debits. Cancelling a monthly subscription halts all future AutoPay debits while keeping your workspace active through the end of the already-paid period (see Cancellation Policy).
3. Annual Subscriptions (7-Day Review Window)
First-time annual subscription purchases cancelled within 7 calendar days of verified payment settlement may request a full refund through billing support, provided there has been no abusive bulk data extraction or API quota violation. After 7 calendar days, annual plans remain active until the end of the 12-month term and do not auto-renew if cancelled.
4. Duplicate Charges & Refund Processing Timelines
Any confirmed duplicate payment or technical billing discrepancy reported with a Razorpay Payment ID or Invoice Number will be investigated within 3 business days and refunded via Razorpay back to the original source payment method (generally settled in 5–7 business days depending on your bank or UPI issuer).
5. Indian GST (SAC 998314) Credit Notes
Whenever an approved refund reverses a previously issued tax invoice, a formal GST Credit Note referencing the original invoice number and reversing 18% SAC 998314 tax amounts is recorded in accordance with Section 34 of the CGST Act.