Subscription Terms & Billing Mandates
Binding commercial disclosures governing subscription activation, recurring billing via Razorpay, trial schedules, and Indian GST invoicing.
1. Plan Selection, Mandate Authorization & 14-Day Free Trial
Every plan published on Rebitto Business OS is version-locked at the time of subscription with explicit usage quotas (team seats, contacts, GST invoices, catalog SKUs, storage, warehouses, POS terminals, and API volume). New organizations receive access only after verified account creation and completion of recurring mandate setup through Razorpay Checkout when a trial or paid plan requires AutoPay verification.
During an active 14-day free trial backed by a verified mandate, full plan subscription charges begin only after the trial end timestamp unless cancelled beforehand.
2. Verified Recurring Instruments via Razorpay
Subscription billing is executed strictly through Razorpay Subscriptions using HMAC-verified server callbacks and signed webhook reconciliation. Only verified recurring instruments active on our Razorpay merchant setup are supported for automatic renewals:
- UPI AutoPay (NPCI recurring e-mandate)
Ordinary one-time UPI QR payments or ordinary one-time NetBanking transfers do not establish recurring authorization. Full recurring mandate rules are governed by our UPI AutoPay & Recurring Mandate Terms.
3. Indian GST Compliance (SAC 998314 • 18% GST)
All plan prices are quoted in INR (INR) exclusive of applicable taxes unless stated otherwise. Goods & Services Tax at 18% under SAC Code 998314 (Information Technology Software Services) is assessed per invoice.
When your business supplies a verified Indian billing state and optional customer GSTIN, tax invoices automatically split GST into Intra-State (CGST + SGST) or Inter-State (IGST) relative to our registered place of supply. Invoices are issued only after verified gateway payment settlement.
4. Plan Upgrades & Feature Entitlements
Organizations can upgrade or change billing cycles inside Settings → Billing & Plans via Razorpay Checkout. New quotas take effect strictly after payment/mandate verification callbacks succeed. Downgrades or cancellations never fabricate active access without settled billing status.
5. Failed Renewals, Recovery Grace Period & Lock State
If a recurring renewal fails due to mandate revocation, insufficient funds, or bank decline, Rebitto initiates a 3-day recovery grace period during which workspace owners receive recovery notices and direct Razorpay Checkout re-authorization controls. Unresolved past-due subscriptions transition to protected read-only recovery state without deleting tenant records until re-activated.